The idea for Spider on the Wall Ltd was born while I was sitting in a very reputable London hotel restaurant. I’m a fanatical ‘people-watcher’ and I have an unassailable talent of watching customers and knowing how they feel emotionally about that which they are experiencing. 

As a customer service specialist I can get more from chatting to staff and watching customers than reading a thousand research reports. Thinking at the time, ‘I bet the manager wishes he was a fly on the wall right now,' my company was born.

Most people think of flies as noisy, dirty creatures, whereas the spider is industrious, watchful and very creative. So the name 'Spider on the Wall’ was settled upon.

With a great team of service and sales professionals, Spider on the Wall work internationally with airlines, hotels, restaurants, retail outlets, call centres and holiday companies.

Jules Murray
Director
Spider on the Wall Ltd